RETURN & REFUND POLICY

Thank you for shopping with Varisto Prints! We want you to be fully satisfied with your purchase. Please take a moment to read our Return and Refund Policy.

Returns

We hope you love your order! However, if you are not satisfied with your purchase, we offer returns on certain items. To be eligible for a return:

The item must be in its:

• original condition
• unused condition
• packaging

Custom and personalized items (e.g., custom prints, cards, and personalized gifts) are non-returnable unless defective.

Refunds

Refunds are available for products that meet the return criteria. Make sure to make a video while opening the package; once we receive the video proof of damage or defective item, we will contact you to initiate a refund if approved.

Please note: Shipping fees are non-refundable.

Damaged Items

If your order arrives damaged, please notify us immediately!
A damaged item refers to one that has any physical harm, such as tears. If the order is a single item and is damaged, you are eligible for a return and refund. If the order is in bulk, there is a 20% margin for damage. If the order quantity is greater than 100, we will add extra pieces to accommodate the damage.

To ensure a quick resolution:

• Contact us within 3 days of receiving the order.
• Provide video of the damaged item and packaging for verification.

Important: Please record a video while opening the package to serve as proof that the item was damaged upon arrival. This helps us validate your claim. Once we confirm the damage, we will issue a full refund or send a replacement, depending on your preference.

Defective Items

If you receive a defective item, we want to make it right. A defective item refers to an issue with issues in printing, such as blurry text, incorrect colors, or missing prints. If the order is a single item and is defective, you are eligible for a return and refund. If the order is in bulk, there is a 20% margin for defect. If the order quantity is greater than 100, we will add extra pieces to accommodate the defect.

To resolve this:

• Contact us within 3 days of receiving the order.
• Provide video of the defective item and packaging for verification.

Important: Please record a video while opening the package to serve as proof that the item was damaged upon arrival. This helps us validate your claim. Once we confirm the defect, we will issue a full refund or send a replacement, depending on your preference.

How to Return an Item

To initiate a return, please follow these steps:

1. Contact us at support@varistoprints.com or WhatsApp support at +92 326 2478887 to request a return and refund ticket.
2. Provide your order number, description of the issue, and a video proof.
3. We will guide you through the return by issuing a trackable shipping service.

Non-Returnable Items

The following items are non-returnable:

• Custom and personalized items
• Used items

Shipping Fees

Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.

Changes to this Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted here, and the updated policy will apply to all orders placed after the effective date.